Frequently Asked Questions
Everything you need to know about your Dorai Home experience.
What makes Dorai Home products unique?
Our products are crafted using Diatomaceous Earth, a sustainable, rapid-drying material designed to prevent mold and bacteria growth while maintaining a minimalist aesthetic.
How long does shipping typically take?
Standard orders are processed within 1-2 business days. Shipping usually takes 3-7 business days depending on your location within the United States.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return or exchange.
How do I clean and maintain my Dorai products?
For light stains, use the included sanding paper to gently buff the surface. For deeper cleaning, a small amount of diluted hydrogen peroxide or mild soap can be used before letting it air dry.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.